NSVSS Counselling Service Evaluation

Client Details

Client name:

About the counselling service

I got the information I needed.AgreeDisagreeNot sureN/A
I got the support I needed.AgreeDisagreeNot sureN/A
I felt believed and understood.AgreeDisagreeNot sureN/A
I felt comfortable with the way in which the support was provided.AgreeDisagreeNot sureN/A
I found the Centre to be safe, welcoming and private.AgreeDisagreeNot sureN/A
The support was sensitive to my needs and situation.AgreeDisagreeNot sureN/A
My feedback was valued and I felt listened to.AgreeDisagreeNot sureN/A
I was able to choose the gender of my counsellor.AgreeDisagreeNot sureN/A
It was easy to find and access information on the counselling service. If I needed this information in a particular format this was available to me. AgreeDisagreeNot sureN/A
I felt welcome and comfortable in all contact with the organisation, and know how to provide feedback if required.AgreeDisagreeNot sureN/A
I know where I can find information about the organisation’s approach to equality, diversity and inclusion and I know about the Survivor’s Charter.AgreeDisagreeNot sureN/A
I know where to find more information and resources that are available via the website.AgreeDisagreeNot sureN/A
The information was helpful, easy to find and understand.AgreeDisagreeNot sureN/A
I was given options and was able to choose how I wanted to engage with support.AgreeDisagreeNot sureN/A
I received timely and appropriate referrals and signposting to other services and appropriate information was shared to support my accessAgreeDisagreeNot sureN/A

Any comments:

About your counsellor

My counsellor listened to me very well.YesNoNot sureN/A
My counsellor showed they understood me.YesNoNot sureN/A
My counsellor seemed confident and competent in working with me.YesNoNot sureN/A
The ending of my counselling was handled appropriately.YesNoNot sureN/A
The counselling sessions have been really helpful.YesNoNot sureN/A

Since receiving counselling

I have a better understanding of my situation and know more about my options and my case.YesNoNot sureN/A
I understand more about how the sexual violence I have experienced created a trauma response and affected me (my feelings, mood, behaviour, etc.).YesNoNot sureN/A
I have been able to decide what to do about the sexual violence I have experienced.YesNoNot sureN/A
I feel more able to make decisions about my future.YesNoNot sureN/A
I have been able to access the support I need.YesNoNot sureN/A

Your feelings since receiving counselling

I have felt less worried or anxious.Strongly AgreeAgreeDisagreeStrongly DisagreeNot sureN/A
I have felt less depressed or hopeless.Strongly AgreeAgreeDisagreeStrongly DisagreeNot sureN/A
I am better able to cope with aspects of every day life.Strongly AgreeAgreeDisagreeStrongly DisagreeNot sureN/A
I feel able to make every day decisions.Strongly AgreeAgreeDisagreeStrongly DisagreeNot sureN/A
I feel confident in myself.Strongly AgreeAgreeDisagreeStrongly DisagreeNot sureN/A
I feel good about myself.Strongly AgreeAgreeDisagreeStrongly DisagreeNot sureN/A
I have positive coping skills/strategies for taking care of myself emotionally. Strongly AgreeAgreeDisagreeStrongly DisagreeNot sureN/A
I feel in control of my emotions.Strongly AgreeAgreeDisagreeStrongly DisagreeNot sureN/A
There is an increase in my health and wellbeing.Strongly AgreeAgreeDisagreeStrongly DisagreeNot sureN/A
I have people around me that I trust.Strongly AgreeAgreeDisagreeStrongly DisagreeNot sureN/A
I feel safer (emotionally / physically) than when I first came for counselling.Strongly AgreeAgreeDisagreeStrongly DisagreeNot sureN/A
I feel close to the people who matter to me.Strongly AgreeAgreeDisagreeStrongly DisagreeNot sureN/A

Overall, how would you rate the support you received from our Centre?:ExcellentGoodPoorVery poorN/A

If you would like to, please take the opportunity to write in your own words about your experience of receiving counselling from us and/or any positive changes that feel particularly important to you.

Are there any improvements we could make?

Would you like us to contact you about your evaluation?:YesNo

Sometimes we like to share anonymised feedback with our funders and commissioners and on our website and social media. Please let us know if you are happy for us to share your feedback and how:

WesbiteYesNo
Social media YesNo
Annual ReportYesNo
Reporting to commissionersYesNo
Using in future funding bidsYesNo

We are always interested in listening to your feedback. Would you be interested in being a part of our Service User Forum? We would appreciate being able to learn from your knowledge and experience of our services – we will show our thanks by providing a small gift and cover travel expenses (up to £5).

NoYes

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